• RazzaqMuhammadUsman
• 

  First central hotel suites, Dubai, United Arab Emirates UAE

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Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues, and improvements. Ensures the smooth running of the operations on a daily basis. Ensures that all guests receive prompt service and cordial attention and resolves issues if any. Understand and carries out duties in line with Hotel Emergency Procedures. Supervise the team. Attends to referred and unsolved guest issues. Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.  Conduct Briefing for all staff during Night Shift. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.  Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. Maintain a professional and high quality service oriented environment at all times. Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments. Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.