HOTEL RECEPTIONIST (MALE / FEMALE)

Salary Details

Salary Description: between 120 - 130 OMR

Job Description For HOTEL RECEPTIONIST (MALE / FEMALE)

THE PROPERTY IS LOCATED IN THE AL SHARQUIYA SANDS, IN THE MIDDEL OF THE DESERT, 50 KMS AWAY FROM THE ROAD ACCESS.

9 MONTHS CONTRACT ONLY. 

MAIN DUTIES:

• Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Always maintain positive guest relations.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of:
  1. All camp facilities/ services, hours of operation.
  2. All room rates, special packages, and promotions.
  3. Daily house count and expected arrivals/departures.
  4. Scheduled daily group activities.
  5. Activities – rate, time and duration and policy to it

• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.

• Process all guest check-ins and check outs.
• Verify registration card information with the guest and to collect all required documents to complete the check in process.
• To obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• To escort guest and transport their luggage to the room and providing information’s about the camp.
• To brief the guest about the room and the facilities in the room. 
• To handle overbooked or walked in guests.
• To monitor, send and co-ordinate guest requests with other departments and to make sure the request are fulfilled.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Resolve discrepancies on the room status report with housekeeping.
• Match the bucket check to in-house guest ledger report, report discrepancies to Manager.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
• To perform night auditing with proper check on all occupied guest room for the price and meal plan and other revenues.
• To be able to perform any additional scope of duties if requested by the Management.

To attend the mandatory External and Internal training and follow the company training policy