United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Beijing, China
Level : Intern-Apprentice-Trainee
Posted : 06 Oct 2025
Job Role : Front Office Agent
Recruiter : Hyatt Hotels
Job Ref : HOZ23998
Employment Type: Permanent
Job Type :
Validate Through : 2025-11-06
Salary Description: Competetive Salary Offered
Description
This position will be specializing in providing services in enhancing guest experiences. His/Her job scope will be including the following:
1. Guest Services:
- Provide personalized assistance to guests, including arranging transportation, making restaurant reservations, and booking entertainment or leisure activities.
- Offer recommendations on local attractions, shopping, dining, and cultural events.
2. Luggage & Arrival/Departure Assistance:
- Manage luggage handling, storage, and delivery for guests upon arrival and departure.
- Coordinate valet parking and porter services as needed.
3. Transportation & Travel Coordination:
- Arrange taxis, car rentals, or private transfers for guests.
- Assist with flight/train schedules, ticketing, and itinerary planning.
4. Communication & Liaison:
- Act as a liaison between guests and other hotel departments (e.g., housekeeping, front desk).
- Handle guest inquiries, complaints, and special requests promptly and professionally.
5. Concierge Desk Operations:
- Maintain up-to-date knowledge of local events, VIP protocols, and hotel services.
- Manage mail, parcels, and message deliveries for guests.
6. VIP & Special Services:
- Provide tailored services for VIP guests, including exclusive experiences or last-minute arrangements.
- Assist with event planning (e.g., weddings, meetings) upon request.
7. Safety & Compliance:
- Ensure all services comply with hotel policies and safety standards.
- Report suspicious activities or security concerns to management.
And other guest experience related tasks assigned by the team.
Qualifications
Qualifications
- Education: already obtained a bachelor's degree or equivalent in hospitality/related field, or currently studying such programme.
- Language Skills: fluent in English and Mandarin is mandatory, Korean or other languages is considered a plus.
- Experience: relevant internship & work experience in hotel or hospitality operations is an advantage
- Skills: strong communication & interpersonal skills, creative problem-solving, and cultural awareness, customer-oriented
- Personal Attribute: friendly, passionate about hospitality, high adaptability & resilience, and curious about global hospitality trends
Rishi star
Mumbai, India
Awesome hotel !!