United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Animation and Recreation
Location : Napa, United States
Level : Management
Posted : 06 Oct 2025
Job Role : Spa Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ13583
Employment Type: Permanent
Job Type :
Validate Through : 2025-11-07
Salary Description: Competetive Salary Offered
Description
Overview:
At Hyatt, we believe our guests choose us because of our caring, attentive associates who are committed to providing efficient service and awe-inspiring, meaningful experiences that nourish the soul and elevate well-being.
At Alila Napa Valley, a Forbes-rated luxury resort nestled in the heart of wine country, we cultivate mindful, intentional experiences that reflect the serenity of our surroundings and celebrate our local, artisan heritage. Rooted in Alila's core values of balance, connection, and respect, we deliver thoughtful, holistic wellness offerings designed to inspire a sense of awe and presence.
The Spa Manager plays a vital leadership role in curating and overseeing transformative wellness journeys. This individual will guide day-to-day operations of the spa and wellness programs-including massage and body therapies, nourishing guest activities, and artisanal spa retail-ensuring they align with our philosophy of intentional living and mindful well-being.
Leading a high-performing team, the Spa Manager will ensure each guest experience reflects luxury, operational excellence, and our deep commitment to fostering authentic connections and a lasting sense of wellness.
Why Work With Us:
• Competitive salary and benefits package
• Paid time off from date of hire
• Medical, dental, and vision insurance
• 12 free nights at Hyatt hotels worldwide + colleague rates
• $1,000 annual wellness/education reimbursement
• A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate
Be part of a team committed to delivering personalized, elevated service in one of Napa Valley's most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Responsibilities:
• Oversee daily spa operations including guest and group booking, treatment rooms, guest activities, locker rooms, and retail boutique
• Schedule and manage spa associates including therapists, concierge, and attendants
• Lead recruitment, onboarding, and ongoing training of spa team members
• Assist Spa Director in achieving financial goals through effective labor management, inventory control, and budgeting
• Uphold Forbes Five-Star service standards through coaching and consistent team development
• Develop and manage wellness and resort activities that align with the Alila brand
• Handle guest feedback and resolve service issues promptly with professionalism
• Collaborate with hotel departments to create a seamless guest journey
• Maintain a pristine and tranquil spa environment that embodies Alila's luxury standards
Qualifications
Qualifications:
•Previous supervisory or management experience in a luxury spa or wellness environment required
•Knowledge of body treatments, massage therapy practices, and wellness programming preferred
•Strong leadership, communication, and organizational skills
•Proficiency with spa software systems such as Book4Time and MS Office
•Ability to build and inspire a team in a fast-paced, service-focused environment
•Flexible schedule including weekends and holidays
Physical Requirements:
•Ability to stand for extended periods and move throughout the property.
•Capable of lifting, pushing, or pulling up to 25 pounds as needed.
•Frequent use of computer systems, phones, and standard office equipment.
•Must be able to work indoors in a front-of-house environment with constant guest interaction.
Rishi star
Mumbai, India
Awesome hotel !!