Head Waiter/Waitress

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Head Waiter/Waitress

Description

Operating:

• Ensures that minimum brand standards have been implemented.

• It works closely with other employees in a supportive and flexible way, focusing on the overall success of the hotel and the satisfaction of hotel guests.

• Collaborates with other departments.

• Maintains a stock of all equipment and supplies for guests as needed.

• It accepts orders and serves food and drinks to guests according to a set procedure.

• It presents the menu, answers questions and suggests to restaurant guests food and drinks and services.

• Fully familiar with all aspects of the Micros system.

• Issues bills and receives payments

• He performs the function of treasurer as needed.

• It verifies the cash received and ensures that only real money has been withdrawn.

• It verifies all credit cards presented by the guest before the card expires.

• It strictly adheres to all policies and procedures with regard to cash registers and cash handling.

• Knows and understand all the foods and beverages on offer and is able to recommend food and beverage combinations and alternatives to guests.

• Understand basics of the reservation system and is able to seat people or split tables in hostess absence

• Following checklist and ensure the full mise-en-place is completed before each shift

• Acts as guiadance for junior TMs and leading helper or waiter on the floor in his section

• Closes shifts in MICROS and following the closing policy with all necesary steps.

• Carry assigned task from restaurant manager or asistent restaurant manager and is responsible for making sure they are completed for smooth operation

Customer service:

• It provides exceptional service for guests at all times.

• It provides excellent service to internal customers in other departments as needed.

• He handles all complaints and inquiries from guests and internal customers in a polite and efficient manner to make sure that issues are satisfactorily resolved.

• It maintains positive interactions between guests and colleagues and builds good working relationships.

• Establishes a professional relationship with guests

Human resources

• It reinforces Hyatt's values.

Other

• Actively participate in all trainings and meetings as needed.

• He always behaves responsibly and positively represents the hotel team and Hyatt International.

• It maintains strong, professional relationships with relevant representatives of competing hotels, business partners and other organizations.

• It adheres to the hotel's rules and regulations, and in particular the policies and procedures relating to computer resources, fire, hygiene, health and safety.

• It ensures high standards of personal presentation and care.

• It responds to changes in the function of food and beverage according to the requirements of industry, society and hotel.

• It shall perform all other reasonable duties and responsibilities assigned to it.