Event Services Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Event Services Supervisor

Description

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto?

• Complimentary meal during shift

• Paid medical days and paid personal days

• Employer RRSP Matching Contributions

• Complimentary hotel nights and discounts at Hyatt properties around the world

• Extended Health and Dental benefits for you and your dependents 30 days after joining

• Tuition reimbursement program

• 2023 and 2024 Great Place to Work Certified

SUMMARY

About the Role - Event Services Supervisor

As the Event Services Supervisor, you will play a hands-on role in the seamless execution of all meetings, banquets, and social events, ensuring elevated service aligned with Forbes 5-Star standards. You will lead by example on the floor, supporting our banquet colleagues and fostering a culture of efficiency, excellence, and connection during high-volume periods. Your floor presence will be essential in setting the tone for prompt, professional, and attentive service across all event spaces.

Strong knowledge of banquet setup logistics, high-volume food and beverage execution, and managing dynamic timelines is essential for success in this role.

Some of the responsibilities include:

• Lead by example to create a respectful, engaging, and inclusive environment that reflects Hyatt's purpose and culture.
• Supervise the setup, execution, and teardown of events (including meetings, weddings, and banquets), ensuring adherence to EO (Banquet Event Order) specifications and timelines.
• Maintain a strong and visible floor presence, actively engaging with event organizers, guests, and team members to ensure exceptional service delivery.
• Supervise daily service across all event shifts, ensuring alignment with Forbes 5-Star service standards and departmental expectations.
• Conduct pre-shift briefings, clearly assign event stations and tasks, and ensure all team members are well-prepared with knowledge of the menu, timing, and client expectations.
• Demonstrate and uphold key Forbes standards:
• Using guest and client names to personalize service and foster connection.
• Greeting guests warmly and promptly with genuine enthusiasm.
• Maintaining positive, professional body language and polished appearance.
• Anticipating guest needs and delivering thoughtful, intuitive service.
• Offering sincere and gracious closing remarks to clients and guests.
• Ensure the cleanliness and organization of all banquet equipment, storage areas, and function spaces before, during, and after events.
• Ensure that all setup, handover, and closing checklists are completed accurately and signed off by the appropriate party.
• Champion strong communication and collaboration between the Event Services and Culinary teams to ensure timely food delivery.
• Respond to client and guest feedback promptly, handling service recovery with care and professionalism.
• Escalate operational concerns or BEO deviations to the Banquet Manager or Director of Events as needed.
• Support onboarding and continuous training for team members, with a focus on service excellence, efficiency, and safety protocols.
• Assist with administrative duties, post-event billing review, scheduling, and inventory as required.
• Serve as a liaison to the client, confirming final details and acting as the on-site point of contact during event execution.

• Minimum 1-2 years of supervisory experience in a high-volume hotel banquets, catering, or event services operation.
• Strong functional knowledge of banquet operational logistics, including table settings, room flips, and service styles (plated, buffet, reception).
• A proactive, service-oriented mindset with exceptional attention to detail.
• Ability to thrive in a fast-paced, high-pressure, team-oriented environment.
• Excellent communication and leadership skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and POS/event management systems (e.g., Opera).
• Experience in a unionized environment is an asset.
• Availability to work flexible hours, including early mornings, evenings, weekends, and holidays, based on the event schedule.