Food and Beverage Operations and Hospitality Manager- Dubai

Salary Details

Salary Description: attractive salary and benefits

Job Description For Food and Beverage Operations and Hospitality Manager- Dubai

F&B OPERATIONS & Hospitality MANAGER

Job Summary:

The Operations & Client Service Manager is responsible for overseeing the luxury school canteen’s daily operations, financial performance, client experience, and event management. This role holds full accountability for the canteen’s Profit & Loss (P&L), ensuring that service delivery, food quality, and hospitality standards reflect the prestige of a luxury school environment. The manager also leads the planning and execution of events, ensuring that all functions are delivered with professionalism, refinement, and premium hospitality service.

Job Skills & Qualifications:

• Bachelor’s degree in business administration, Hospitality Management, or a related field.

• Minimum of 5 years of experience in F&B operations, retail management, or a similar role.

• Strong background in F&B operations with direct P&L accountability

• Proven experience in hospitality, event management, or premium educational institutions

• Excellent leadership, organizational, and people management skills.

• Strong financial acumen with expertise in budgeting, cost management, and forecasting

• Outstanding interpersonal and client-service skills, with the ability to manage VIP clients and sensitive situations

• Knowledge of food safety regulations (HACCP) and hospitality standards

• Professional demeanor, polished communication, and refined approach

SC – Operations & Client Service Manager

Operational Management

• Oversee and manage the daily operations of the canteen to ensure smooth, efficient, and high-quality service.

• Implement and monitor SOPs to maintain excellence in food service, client care, and compliance.

• Coordinate with the in-house executive chef, vendors, and suppliers to guarantee timely delivery and execution of menus.

• Ensure cost control and stock management while meeting financial targets.

• Monitor service flow and continuously enhance the dining experience of the students and the school community.

Client Service & Hospitality Excellence

• Act as the face of the canteen, providing personalized and attentive service to students, parents, staff, and visitors

• Uphold the luxury hospitality standards in the service style, client interactions, and overall atmosphere.

• Manager feedback, complaints, and special requests with discretion, empathy, and professionalism

• Create a safe, welcoming, and refined dining environment, paying attention to details in cleanliness, presentation, and ambience.

• Lead initiatives to enhance client satisfaction, including feedback systems and continuous service improvement

P&L & Financial Accountability

• Take full ownership of the canteen’s, events & hospitality profit & loss (P&L) performance

• Prepare budgets, forecasts, and financial performance reports.

• Track and manage sales food costs, labor cost, and waste reduction

• Develop strategies to improve profitability while maintaining the premium standards

• Ensure accurate financial reporting, compliance and control measures

Events & Hospitality Management

• Lead the planning, coordination, and execution of school events, VIP visits, themed days, and special functions.

• Collaborate with school administration and event coordinators to align menus, service style, and setups with event requirements.

• Ensure that all events reflect the premium service standards of the school, with attention to detail, seamless organization, and premium client care.

• Train and guide staff in event hospitality protocols

• Oversee the event logistics such as setup, food service flow and post-event reviews.

Team Leadership & Development

• Lead, inspire, and coach the canteen team to deliver excellence in daily operations, events, and client care.

• Manage staffing schedules, workforce planning, and performance appraisals

• Build a culture of accountability, service excellence, and continuous improvement.

Health, Safety & Compliance

• Ensure compliance with HACCP, food safety regulations, hygiene protocols, and school standards.

• Conduct regular safety and sanitation audits, ensuring corrective measures are implemented promptly

• Train staff in food safety, emergency response, and health standards

Please apply with your CV.